Client
Deutsche Bank, Volvo Group, and H & M - (APAC, EMEA, AMERICA)
tools, methods & Technologies used
JIRA, Confluence, ServiceNow, UML, Lucidchart, SQL, CRM systems, ERP / Supply Chain tools, SDLC frameworks, Waterfall / Hybrid (where industry required)
project year
2022
Internal Product Delivery: Collaborated with business stakeholders and Product Owners to define MVPs, gather requirements, and draft BRDs, functional specifications, and user stories for internal financial and operational SaaS tools.Client-Facing IT Projects: Delivered high-impact IT infrastructure and B2B solutions to clients, managing transitions, upgrades, and custom implementations tailored to evolving business needs.Project Leadership: Led a team of four to successfully design and execute priority IT initiatives—coordinating across cross-functional and international teams to ensure timely delivery of key milestones.Agile & Backlog Management: Assisted Product Owners in backlog grooming and MVP definition, helping to prioritize features and ensure alignment with business goals.Stakeholder Engagement & Change Management: Maintained continuous communication with clients and internal stakeholders to manage scope, dependencies, and expectations throughout the project lifecycle. Supported global IT operations by introducing change management frameworks that reduced critical application downtime.UAT & Implementation: Conducted system testing and User Acceptance Testing (UAT), incorporating stakeholder feedback to ensure successful deployments.Scrum & Agile Facilitation: Promoted Agile best practices by coaching teams on Scrum methodologies, boosting collaboration, and improving sprint velocity.Outcome Focus: Consistently aligned IT service delivery with business objectives, driving process improvements and increasing customer satisfaction across projects.