Chetan's Top-Notch Site

Client

tools, methods & Technologies used

project year

2014

Operations Strategy & Performance Optimization: Designed and executed operational strategies to improve short- and long-term contact center performance, ensuring resource efficiency, SLA adherence, and high customer satisfaction.

IT Infrastructure Setup & Maintenance: Architected and implemented the company’s entire IT infrastructure—including network, hardware, and software tools—ensuring system reliability, data security, and operational scalability.

Client Onboarding & Implementation: Led the end-to-end onboarding of new clients, tailoring solutions to operational needs and ensuring seamless integration with internal systems and workflows.

Resource & Workforce Planning: Forecasted staffing needs, coordinated hiring and training, and provided ongoing support to contact center teams to maintain peak performance.

Startup Agility: Took initiative beyond my core role to build foundational systems and processes that supported the company's early growth trajectory.

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Looking for a Product Manager who can bridge strategy, user needs, and execution? I bring a data-informed mindset, cross-functional collaboration, and a bias toward action to every product I work on. If you're building something meaningful and need a partner to help shape and ship it — let's connect.

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Ahilane Pvt Ltd.

Other companies I worked with!

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