Concentrix Pvt Ltd.

CRM Practitioner
Client
Virgin Media - (United Kingdom)
tools, methods & Technologies used
JIRA, Citrix, CRM, Load Balancer - Azure Cloud, Network Configurations
project year
2015
  • Mapped and optimized CRM call flows for high-volume contact center scenarios (billing, upgrades, support)
  • Built performance reports and dashboards in Excel, tracking KPIs like AHT, FCR, NPS and call resolution rates
  • Conducted journey mapping exercises to identify pain points and improve customer satisfaction
  • Worked with training teams to enhance agent scripts using data insights from CRM reports
  • Other companies I worked with!

    HCL Technologies Ltd.
    View details
    MarketResponse B.V.
    View details
    Ahilane Pvt Ltd.
    View details
    Edifixio Pvt Ltd.
    View details
    Miele X B.V.
    View details

    Let's work together!

    Looking for a Product Manager who can bridge strategy, user needs, and execution? I bring a data-informed mindset, cross-functional collaboration, and a bias toward action to every product I work on. If you're building something meaningful and need a partner to help shape and ship it — let's connect.

    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.